AMD Process

Transition Methodology
Operational and Compliance Framework

Transition

  • Process scoping & planning
  • Knowledge transfer. Process training & assessment
  • Process documentation
  • Solution customization
  • Infrastructure set-up
  • Pilot/Transition period

Training

  • Custom training program as per client’s requirements
  • Pre-process and process training
  • Refresher training
  • Communication training

Production

  • Project management approach
  • Exception handling and reporting
  • Effective coaching and monitoring practices
  • Periodic review and evaluation
  • Service level management and reporting

Control & Compliance

  • Ensure 100% adherence to¬† federal/data protection laws
  • Governance and compliance audit
  • Organization preparedness for client and third party audits

Quality

  • Regular audit for process and deliverables
  • Identify and analyze errors to take corrective measures
  • Flow charting and root cause analysis for process improvement measures
  • Management reporting of QA analysis

MIS / WFM

  • Capacity planning
  • Forecasting, staffing and scheduling
  • Real time reporting
  • Management reporting of quality assurance