AMD Process
Transition Methodology
Operational and Compliance Framework
Transition
- Process scoping & planning
- Knowledge transfer. Process training & assessment
- Process documentation
- Solution customization
- Infrastructure set-up
- Pilot/Transition period
Training
- Custom training program as per client’s requirements
- Pre-process and process training
- Refresher training
- Communication training
Production
- Project management approach
- Exception handling and reporting
- Effective coaching and monitoring practices
- Periodic review and evaluation
- Service level management and reporting
Control & Compliance
- Ensure 100% adherence to federal/data protection laws
- Governance and compliance audit
- Organization preparedness for client and third party audits
Quality
- Regular audit for process and deliverables
- Identify and analyze errors to take corrective measures
- Flow charting and root cause analysis for process improvement measures
- Management reporting of QA analysis
MIS / WFM
- Capacity planning
- Forecasting, staffing and scheduling
- Real time reporting
- Management reporting of quality assurance